Locked in Steel Customer Service (FINALLY!!!!!)

Discussion in 'Full Belts' started by Sharelle, Apr 23, 2010.

  1. Sharelle
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    Sharelle Junior Member

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    So, I know there have been a lot of complaints about the lack of customer service with locked in steel. I'm here to change all that. E-mails will be responded to! Calls will be answered/returned!
     
  2. Mistress Watchful
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    Mistress Watchful Dont believe the hype ;oP

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    Glad to meet you Sharelle, I'm sure a lot of people will be relieved!

    So are you an addition to the team? Or promotion from within?

    Hope you decide to hang out with us in a personal capacity too :welcome:
     
  3. mikecb
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    mikecb Member

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    Glad to hear it, Sharelle, LIS has always seemed to be an attractive product, but as you know, there has been a great deal of frustration from people trying to reach LIS with queries. I'm aware of several people at the Mansion who tried, and gave up.

    Personally, I've been interested in LIS for some time, since you are the nearest CB vendor to me, and your products look quite nice. However, hearing all the complaints, I've had no interest in doing business with the company.

    Here's hoping that you can put it right,
    mikecb
     
  4. icarus_101
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    icarus_101 Babygirl

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    So emails will be answered but anything here will be ignored?

    What a curious way of working.

    I suppose this thread says it all really.
     
  5. mikecb
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    mikecb Member

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    To be fair, I wouldn't expect a vendor to follow every forum of interest to people who buy their products. There are a TON of places that discuss chastity, and mention LIS products. It's unfair to expect them to monitor them all. If Sharelle is providing good customer service to those who contact LIS at their own site, I think they're doing what would be expected of any vendor.

    mikecb
     
  6. easternsub
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    easternsub Junior Member

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    I agree. Plus I think forums tend to magnify a few bad experiences.

    So what is the status of LIS? Has there been an improvement in service etc.? Has anybody ordered a belt since this post?

    I've been considering a LIS and a Neosteel Arch for a while now. I was leaning towards the Arch because of the more encompassing penis tube but after reading a few reviews with fitting issues I thought it might be best to go LIS so I can get measured in person. However my two concerns with LIS are the more "open" type penis tube and no "Arch" style available. I think a front shield of any type would be hard for me to live with.

    Would love to hear about any recent LIS experiences as well as comments on the concerns I have with that particular design.

    TIA
     
  7. chastitycuckold
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    chastitycuckold Senior Member

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    I'd love to hear too, I've always thought that their drop down belt looked fantastic and the only thing that made me order Neosteel over them was the bad publicity they had :rolleyes:
     
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