Has anyone been able to contact Neosteel recently?

Discussion in 'Chastity device discussions and reviews' started by Zingidy, Jan 21, 2022.

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  1. Zingidy
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    Zingidy New member

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    #1 Zingidy, Jan 21, 2022
    I received a Neosteel belt back in November and it didn't fit right. I contacted Neosteel and corresponded with them during mid november, but they suddenly stopped responded and I have not heard back since. Has anyone heard from them in that time? Does anyone know what might have happened?
     
  2. Zingidy
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    Zingidy New member

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    #2 Zingidy, Jan 23, 2022
    Anyone? I would really like to be able to use my belt and I have sent many emails with no response. I feel like I've been screwed over and I really need some help contacting neosteel somehow.
     
  3. leathergames
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    #3 leathergames, Jan 24, 2022
    Same here, I was discussing a problem with them and all communication stopped.
     
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    #4 jchar, Jan 24, 2022
    I placed an order for a new belt on December 10, I received an email from them 2 weeks later with a question about my order. I replied to that email as quickly as I could, I have not had any communication since then but I was hoping that sometime in the next few weeks to see an order update. Hope everything is ok with them.
     
  5. Zingidy
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    Zingidy New member

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    #5 Zingidy, Jan 25, 2022
    Well it's good to know that others are having the same issue, but yeah I hope that things are okay... It is a little concerning but hopefully they're just on an extended vacation.
     
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    Fetish Junior Member

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    #6 Fetish, Feb 6, 2022
    It happens all the time with Neosteel.
    Not sure if it helps you, but I would consider it normal / nothing unusual.
     
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    #7 skidmark199, Feb 14, 2022
    I had reached out to Neosteel also about a belt that didn't fit properly to get it adjusted.
    Took ~5 emails over about 9 months to get a response (said he missed them - prior to that, 1-3 months was the average/normal wait time for an email response).
    During that time when my emails went unanswered, other people were still getting responses / getting orders fulfilled but my emails went unanswered for 9 months.

    He last contacted me in January re: shipping a replacement (finally- after initially requesting one March of 2021).
    Hope you have a LOT of patience.
     
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