I'm frustrated ... and not in the "good" way. Here's my story/rant: About this time last year, my KH decided to get a full belt for me since I was having some issues with my CB-6000. I looked around and after a bit, we decided to go with Locked in Steel. They are in the US, and with the dollar plummeting like it was, it made LIS a better bargain than the European competitors, despite their relative newness to the scene. After waiting for several months, it finally arrived in March. It was nice, the finish was well done. The only problem was that we didn't measure well, so the belt didn't fit -- too big. I was able to fix one part, the front shield was about 2" too long, and unless you look real close, you would be hard pressed to tell it from the original cut. It was pretty good, but the belt was too loose. I could almost slip it off and step out of it (with lube). Since the belt was a slight curve, there was nothing I could do about it being too big which was compounded by the fact that I also lost some weight, meaning it needed to be now 4-5" smaller. I finally got off my duff contacted them in early July and sent it in towards the end of July to have a new belt put on. So, that was nearly 8 weeks ago. My original communication with Jillian suggested that they had the right belt in stock and were putting aside for me. Since they had it in stock, it was also suggested that it would only be a week turnaround. Now, nearly 8 weeks later, I can't get them to answer a ^@&#$ing email to at least give me the time of day. :anim_43: I've sent them an email a week (9/6, 9/13, 9/19) for the past 2.5 weeks from an account that had proved reliable to communicate with them. The web-based order status page hasn't been updated since the order for the refit was originally created, but I have an email from one of their people saying that he was going to work on it that night (8/13 -- they should have received it 8/1) -- the last email I received Ok, yes.. I *could* call them, maybe I will tomorrow, but when I tried to call to arrange payment before shipping the belt, I never could get ahold of them -- it always went to the machine. I'm not ticked off that it's taking so long.. I'm ticked off that in the course of approaching three weeks, they haven't responded to a single email, even if to say that they had some production delays and it should be done by 10/1. Ok.. I'm done now.. Thanks for letting me vent.