Response Time?

Discussion in 'Badass Workroom' started by Perverspepere, Jun 15, 2022.

  1. Perverspepere
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    Perverspepere 7/5 on the TomAllen-Rectrix scale.

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    Wondering how long it typically takes for a reply to a question sent via BAW website. Its been 5 days now and I'm eager to place an order.
     
  2. A4w2
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    A4w2 Long term member

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    He responded much quicker to an Etsy message..
     
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  3. Perverspepere
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    Perverspepere 7/5 on the TomAllen-Rectrix scale.

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    Will try that thanks
     
  4. Perverspepere
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    Perverspepere 7/5 on the TomAllen-Rectrix scale.

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    Etsy worked immediately!
     
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  5. WTF15
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    WTF15 Active member

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    I attempted my first communications via the BAW web site, and never got a response. All subsequent communications were via Etsy, and always got a response within 12 hours.

    He is based in Hong Kong, so messages sent from the US will often arrive at night in his time zone, in which case he won't respond until morning his time.
     
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  6. Bertdido
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    Bertdido Member

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    I will try Etsy too. My last 3 mails were never answered…
     
  7. Draconyx
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    Draconyx Active member

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    emailing back and forth with him takes forever. he told me on email to email him the next day and he will respond. I have emailed him twice in the last 2 weeks now with no response
     
  8. Perverspepere
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    Perverspepere 7/5 on the TomAllen-Rectrix scale.

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    Etsy is at least active but unpredictable.
     
  9. Lakeman
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    Lakeman Long term member

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    Responsiveness slows as popularity grows, the problems of a growing business! He makes top quality devices.
     
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  10. Draconyx
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    Draconyx Active member

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    I wont dispute that, the device is great. I was suprised on the quality. The only fault is the after purchase support. I am almost to the point of getting a sander and making my gap smaller myself.
     
  11. Bertdido
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    Bertdido Member

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    I give up. During the last six months i tried repeatedly to get a response from him. Two different mail adresses, the badassworkroom website, and etsy. One time ive got a response from him about my question if he received my messages. He said he didn’t. And after that again no response to my messages i sent him immediately after my question.
    Very frustrating
     
  12. Draconyx
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    Draconyx Active member

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    I understand your frustration. I gave up as well, it wasn't until I modified my device that he really interacted with me. I believe that he did because of my modifying it. Its a great device and I wear it daily, but his communication skills almost don't exist.
     
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