Mistress's Little Prisoner - Lock the Cock UK

Thought I'd found the perfect device for my small endowment.
Ordered a 45mm ring with the shorter version of the actual cage - at last, I might actually fill the cage snugly.

After waiting for the slow boat from china to deliver my device. It took a number of weeks for the supplier to achieve their standard delivery of 4 days.

On arrival, the ring was the right diameter but the cage length was the long version.
Now the difference between 1.8 inches and 2.35 inches may seem trivial to you, but to someone with my endowment it is a disaster.

So contacted the supplier "Lock the Cock UK" - (my contract is with them and not the foundry in China.)
I asked for a replacement cage.

After my e-mail was ignored I contacted them again - with no reply.

So, is this company still in business?
Is it risky sending them money?
Does this company wish to remain in business?
Does this company not give a toss about there reputation?
Does this company assume that anyone buying products like cock cages will not want to make a fuss.​

Does anyone else have any experiences with them?

I just tested the locking mechanism - that works. But unfortunately I have not had the pleasure or pain of using their product.

I can assure you that my Mistress's Little Prisoner is still at large and having orgasms.